Shadow Mountain Resort Policies
Check in: 3 p.m. Check out: 11 a.m.
Beginning July 1, 2018 all reservation rates include a housekeeping checkout clean. Additional cleaning or linen service is available for a fee. Contact the front desk for availability and cost.
- A credit card guarantee is required at the time the reservation is made.
- Cancellation: 72-hour minimum notice; except 14-day notice during holidays and mid-February through April.
- No refund or credit will be given for unused nights resulting from delayed arrival or early departure.
- A 50% deposit is due 30 days prior to arrival during Holidays and Special Events.
- Specific room number requests are noted, but not guaranteed.
- All accommodations are designated No Smoking. Smoking is permitted only on exterior balconies and patios.
- There is a $15 charge for extra persons, rollaway beds and cribs.
- Pets are not permitted.
- Guest can reserve tennis courts up to 24 hours in advance by calling the tennis pro shop at 760.346.6126.
- Golf tee times at the Shadow Mountain Golf Club can be made directly at 760.346.8242. The Resort is not affiliated with the golf club.
- Because Shadow Mountain Resort is within the Shadow Mountain Homeowners’ Association (HOA), occupants agree to abide by the HOA rules and regulations.