Resort Policies

Shadow Mountain Resort Policies

Check in:   3 p.m.        Check out: 11 a.m.

  • A credit card guarantee is required at the time the reservation is made.
  • Cancellation: 72-hour minimum notice; except 14-day notice during holidays and mid-February through April.
  • No refund or credit will be given for unused nights resulting from delayed arrival or early departure.
  • A 50% deposit is due 30 days prior to arrival during Holidays and Special Events.
  • Specific room number requests are noted, but not guaranteed.
  • All accommodations are designated No Smoking. Smoking is permitted only on exterior balconies and patios.
  • There is a $15 charge for extra persons, rollaway beds and cribs.
  • Pets are not permitted.
  • Guest can reserve tennis courts up to 24 hours in advance by calling the tennis pro shop.
  • Golf tee times at the Private Shadow Mountain Golf Club can be made through the resort front desk 48 hours prior.
  • Because Shadow Mountain Resort is within the Shadow Mountain Homeowners’ Association (HOA), occupants agree to abide by the HOA rules and regulations.